Program FAQs

Will the DiplomaDisplay I choose fit my diploma?
Our frames are sized exactly to fit current diploma sizes at each and every College & University we offer. If you are ordering a DiplomaDisplay for an older diploma that is a different size than the currently issued diplomas, please have the size ready when you call our customer service line. A customer service representative may be able to place an order for the appropriate sized frame. Diploma sizes can be confirmed by calling the Registrar's Office at your institution.

How soon do I have to order?
We ask that you respond quickly because it ensures you receive your DiplomaDisplay in time to present as a gift during commencement or the holidays. All holiday orders must be received by December 12th, and the cutoff for commencement delivery is three weeks prior to graduation.

Which items are most popular?
Our Pen & Ink Premier DiplomaDisplays are by far the most popular and well received items in our catalogue. These Pen & Ink prints are hand signed and numbered by the artist for authenticity.

What options do you offer?
Our DiplomaDisplays are exclusively designed for each and every College & University and approved as the official DiplomaDisplay. We value the integrity of your diploma and strive to display it in a manner most fitting your Alma Mater. Our product catalogue reflects the most popular styles, colors, and images available at your Alma Mater.

When will I receive my DiplomaDisplay?
Orders usually ship within 7-10 days of the time you place your order. All orders received by the deadline should arrive no later than the business day before your College or University's commencement ceremony. Orders placed during the holiday season arrive in time for you to gift wrap it for your graduate. You can also call us at 1-800-542-1594 if you want to order after the deadline. In most cases we can still deliver your DiplomaDisplay within 2 weeks.

Are DiplomaDisplays guaranteed?
ABSOLUTELY, you can view our official guarantee on all of our brochures and by viewing our guarantee online.

Tassel Toppers?
We offer gift cards for Tassel Toppers which can be redeemed by you or your graduate directly on the Tassel Toppers website. Your billing information is not shared with Tassel Toppers.

Why am I receiving similar offers from other sources?
There are companies that wish to make money through corporately owned bookstores which do not benefit individual organizations on campus.  We have been working with Colleges & Universities directly for over 16 years. You can rest assured that your DiplomaDisplay purchase benefits your Alma Mater in many more ways than any other company. When you order from this site, you are choosing the service that these institutions have been formally partnered with since 1990.

Will I be required to pay sales tax for online orders?
Your online purchase may include sales tax depending on the type of item purchased and the destination of the shipment. In accordance with the applicable state laws, our Company collects sales tax for orders where sales taxes are applicable. Shipping charges may also be subject to sales tax in certain states. We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authority.

How is sales tax calculated?
The tax rate applied to your order will be the combined state and local rate for the address where your order ships. State and local sales tax rates are subject to change at any time.

  • States where sales tax is calculated based on merchandise total only include: Maryland and Massachusetts.
  • States where sales tax is calculated based on merchandise and shipping charges include: Pennsylvania, New Jersey, Rhode Island, North Carolina, New York, Ohio, Tennessee, and Washington, Illinois, Connecticut, California, Georgia, and Arkansas.
  • There is no sales tax applied to or collected on behalf of those states not listed.
Why am I being charged California, Illinois, or Connecticut sales tax?
Effective July 1st, 2011 California, Illinois, and Connecticut state requires businesses to collect state sales tax: California sales tax at the rate of 7.25%, Illinois sales tax at the rate of 6.25% and Connecticut sales tax at the rate of 6.35%.

Can I receive a sales tax exemption for my online purchase?
We're sorry, we don't currently have tax exempt status for online purchases.

Special Notices for Colorado and Oklahoma Purchasers
For Oklahoma purchasers, the use tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, http://www.tax.ok.gov.

We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.

Colorado HB 1193, enacted in February 2010, required online retailers to provide a detailed purchase report to customers with more than $500 of annual Colorado purchases by January 31st and to provide a summary purchase report with the total amount of each customer's annual Colorado purchases to the Colorado Department of Revenue by
March 31st.

This law is currently the subject of a legal challenge brought by the Direct Marketing Association and others. In the meantime, the U.S. District Court has suspended enactment of the law while the legal challenge proceeds.